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Business process management and the balanced scorecard: using processes as strategic drivers

Smith, Ralph F

Business process management and the balanced scorecard: using processes as strategic drivers - Chichester : John Wiley 2007

ISBN: 9780470047460

Universal Decimal Class. No.: 658.51

North WestKnowledge and Library Services

Business process management and the balanced scorecard: using processes as strategic drivers

North West
Knowledge and Library Services