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Crucial accountability : tools for resolving violated expectations, broken commitments and bad behavior

Patterson, Kerry

Crucial accountability : tools for resolving violated expectations, broken commitments and bad behavior - 2nd - Maidenhead : McGraw-Hill 2013

ISBN: 9780071829311

Universal Decimal Class. No.: 658.45

North WestKnowledge and Library Services

Crucial accountability : tools for resolving violated expectations, broken commitments and bad behavior

North West
Knowledge and Library Services