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ITIL for dummies /

Farenden, Peter.

ITIL for dummies / by Peter Farenden. - ITIL 2011 ed. - Chichester : Wiley, c2012. - xvi, 370 p. : ill. ; 24 cm.

ISBN: 9781119950134

Subjects--Topical Terms:
Information technology--Management.
Support services (Management)
Computer technical support.
Information technology--Quality control.

North WestKnowledge and Library Services

ITIL for dummies /

North West
Knowledge and Library Services