Successful customer care in a week (Record no. 87841)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00563cam a2200229 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9781444159851 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090401t2012 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781444159851 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 MAC |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | McLanachan, Di |
| 245 ## - TITLE STATEMENT | |
| Title | Successful customer care in a week |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | |
| Name of publisher, distributor, etc. | Teach Yourself Books, |
| Date of publication, distribution, etc. | 2012 |
| 490 ## - SERIES STATEMENT | |
| Series statement | Teach Yourself |
| 500 ## - GENERAL NOTE | |
| General note | Customer Services |
| 650 ## - SUBJECT HEADINGS | |
| Subject heading | Management |
| 650 ## - SUBJECT HEADINGS | |
| Subject heading | Marketing |
| 9 (RLIN) | 3979 |
| 650 ## - SUBJECT HEADINGS | |
| Subject heading | Customer Service |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book, Standard Loan (4 weeks) |
| Suppress in OPAC | No |
| 994 ## - | |
| -- | 6.99 |
| 996 ## - | |
| -- | 123p. |
| 997 ## - | |
| -- | 0 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Class number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| East Lancashire Hospitals - Royal Blackburn Hospital NHS Library | East Lancashire Hospitals - Royal Blackburn Hospital NHS Library | Main Shelves | 27/11/2012 | 658.812 MAC | TB14597 | 18/11/2024 | 18/11/2024 | Book, Standard Loan (4 weeks) |