Complaints: listening... acting... improving: guidance on implementation of the NHS complaints procedure (Record no. 88301)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01267cam a2200337 4500 |
| 001 - CONTROL NUMBER | |
| control field | I51 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090401t1996 xxu||||| |||| 00| 0 eng d |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 362.1068 NAT |
| 110 ## - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | NHS Executive |
| 110 ## - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Great Britain: Department of Health |
| 245 ## - TITLE STATEMENT | |
| Title | Complaints: listening... acting... improving: guidance on implementation of the NHS complaints procedure |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Department of Health, |
| Date of publication, distribution, etc. | 1996 |
| 500 ## - GENERAL NOTE | |
| General note | Gratis |
| 500 ## - GENERAL NOTE | |
| General note | D20 |
| 500 ## - GENERAL NOTE | |
| General note | Refer NHS Exec (headquarters) Letter Dated February 1996 |
| 500 ## - GENERAL NOTE | |
| General note | Red |
| 500 ## - GENERAL NOTE | |
| General note | N10 |
| 500 ## - GENERAL NOTE | |
| General note | M05 |
| 500 ## - GENERAL NOTE | |
| General note | Refer El(96)19 |
| 500 ## - GENERAL NOTE | |
| General note | Gratis;D20;DHA;Refer NHS Exec (headquarters) Letter Dated February 1996;Red;N10;M05;Refer El(96)19 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | DHA |
| 650 ## - SUBJECT HEADINGS | |
| Subject heading | Health Services |
| 9 (RLIN) | 2981 |
| 650 ## - SUBJECT HEADINGS | |
| Subject heading | Clinical Governance |
| 9 (RLIN) | 1270 |
| 650 ## - SUBJECT HEADINGS | |
| Subject heading | Healthcare Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book, Standard Loan (4 weeks) |
| Suppress in OPAC | No |
| 985 ## - | |
| -- | Donation;General notes;Owner note;General notes;General notes;General notes;General notes;General notes |
| 986 ## - | |
| -- | DON;GEN;OWN;GEN;GEN;GEN;GEN;GEN |
| 996 ## - | |
| -- | iii, 65p. |
| 997 ## - | |
| -- | 0 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Class number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| East Lancashire Hospitals - Royal Blackburn Hospital NHS Library | East Lancashire Hospitals - Royal Blackburn Hospital NHS Library | Archives | 03/09/1996 | 362.1068 NAT | TB01195 | 18/11/2024 | 18/11/2024 | Book, Standard Loan (4 weeks) |