Revised edition of the author's Brilliant coaching, [2017]

Includes bibliographical references and index.

"Welcome to the fourth edition of Brilliant Coaching. This book focuses on one distinct application of coaching, namely, coaching by managers and leaders in the workplace. In particular, how to adopt coaching principles and ideas to help others perform well in their role at work while building their skills or learning. In this new edition, you'll find many of the previous methods and tools proven over almost 25 years of my, and my team's, work with this topic. You'll also find fresh information and routines, based on our continued study and practice in the field. For example, as working habits evolve, more managers must lead and manage virtual teams, as people more routinely work from home. The adoption of video conferencing is now commonplace, as a way of communicating and staying connected to colleagues. As a directly related point, how to maintain people's engagement and performance continues to be a challenge for all, as the impact of one upon the other is now clear. I'll cover engagement early on in Chapter 2 to illustrate how coaching is a critical link in the need to engage and enliven people at work"-- Provided by publisher.