Street-level bureaucracy : dilemmas of the individual in public services / Michael Lipsky.
Publication details: New York : Russell Sage Foundation, 2010.Edition: Updated edDescription: xxiii, 275 p. ; 23 cmISBN:- 9780871545442 (alk. paper)
- WA 100 LIP
Contents:
The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Book, Standard Loan (4 weeks) | Liverpool University Hospitals NHS Library (Royal Liverpool) Main Shelves | WA 100 LIP (Browse shelf(Opens below)) | Issued | 07/06/2024 | RLB00001139 |
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Includes bibliographical references and index.
The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.