Johnston, Robert [1953-] <br/><br/>
Service operations management : improving service delivery. 

 - Fifth edition 
 - Upper Saddle River :  Pearson  2020 
 - 1 volume ; 27 cm (pbk) 
<br/><br/><label>ISBN: </label>9781292064468 
<br/><br/><label>Universal Decimal Class. No.: </label>658