TY  - BOOK
AU  - Johnston, Robert [1953-]
AU  - Shulver, Michael
AU  - Slack, Nigel
AU  - Clark, Graham [1949-]
TI  - Service operations management : improving service delivery
SN  - 9781292064468
PY  - 2020///
CY  - Upper Saddle River
PB  - Pearson
ER  -