Blunt, Carolyn [1976-] <br/><br/>
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation 

 - Chichester :  John Wiley & Sons  [2013] 
 - xii, 238 pages : illustrations ; 24 cm (hbk) 
<br/><br/><label>ISBN: </label>9781118662670 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Universal Decimal Class. No.: </label>658.812