TY  - BOOK
AU  - Blunt, Carolyn [1976-]
AU  - Hill-Wilson, Martin [1954-]
TI  - Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
SN  - 9781118662670
PY  - 2013///]
CY  - Chichester
PB  - John Wiley & Sons
KW  - Management
ER  -