Lavelle, Jon <br/><br/>
Water off a duck's back : how to deal with frustrating situations, irritating and manipulative people and- keep smiling! 

 - [Burgess Hill] :  Blue Ice Pub.  2008 
 - 301 p. : ill. ; 20 cm. (pbk) 
<br/><br/><label>ISBN: </label>9780955956409 
<br/><br/><label>Universal Decimal Class. No.: </label>658.3