The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts 

 - London :  Simon & Schuster  2009 
<br/><br/><label>ISBN: </label>9781847377647 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Skills
<br/><br/><label>Universal Decimal Class. No.: </label>658.4