TY  - BOOK
AU  - Polsky, L.
AU  - Gerschel, A.
TI  - Perfect phrases for conflict resolution
SN  - 9780071756167
PY  - 2011///
CY  - Maidenhead
PB  - McGraw-Hill
KW  - Staffing Issues
KW  - Staffing Issuses
ER  -