TY  - BOOK
AU  - Dinkin, S.P
AU  - Filner, B.
AU  - et al
TI  - The exchange strategy for managing conflict in health care: how to defuse emotions and create solutions when the stakes are high
SN  - 9780071801966
PY  - 2013///
CY  - Maidenhead
PB  - McGraw-Hill
KW  - Management, General
ER  -