Langley, Gerald J. <br/><br/>
The improvement guide: a practical approach to enhancing organizational performance  [electronic resource] 

 - 2nd ed. 
 - 1 online resource (479 pages) 
<br/><br/><label>ISBN: </label>9780470430880 
<br/><br/><label>LC Class. No.: </label>HD58.9  / .I467 2009 
<br/><br/><label>Dewey Class. No.: </label>658.4063