TY  - BOOK
AU  - Langley,Gerald J.
TI  - The improvement guide: a practical approach to enhancing organizational performance
SN  - 9780470430880
AV  - HD58.9 .I467 2009
U1  - 658.4063 22
PY  - 0904///29
PB  - Jossey-Bass
UR  - #gotoholdings
ER  -