Rance, Stuart. <br/><br/>
ITIL service transition / 
by Stuart Rance. 
 - 2nd ed. 
 - xii, 347 p. :  ill. ;  28 cm. 
<br/><br/> "2011 ed.". 
<br/><br/><label>ISBN: </label>9780113313068 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer service industry--Management.<br/>Support services (Management)<br/>Organizational change--Management.