Martin, David. <br/><br/>
Dealing with Demanding Customers :  How to Turn Complaints into Opportunities / 
David Martin. 
 - [192]p ;  23cm. 
 - Institute of Management Series. .
<br/><br/><label>ISBN: </label>0273607294  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer complaints.