Kelemen, Michaela L <br/><br/>
Managing quality: managerial and critical perspectives 

 - Thousand Oaks :  Sage  2003 
<br/><br/><label>ISBN: </label>0761969047 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Management
<br/><br/><label>Universal Decimal Class. No.: </label>658.4013