Goulston, Mark <br/><br/>
Just listen: discover the secret to getting through to absolutely everyone 

 - 1st 
 - New York:  Amacom,  2010 
<br/><br/><label>ISBN: </label>0814414036 9780814414033 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Communication Skills