Clark, Moira <br/><br/>
Business success through service excellence 

 - 1st 
 - Oxford:  Elsevier/Butterworth Heineman,  2004 
<br/><br/><label>ISBN: </label>0750660856 9780750660853 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business tools<br/>Business management<br/>Business planning