TY  - BOOK
AU  - Clark, Moira
AU  - Baker, Susan
TI  - Business success through service excellence
SN  - 0750660856
PY  - 2004///
CY  - Oxford
PB  - Elsevier/Butterworth Heineman
KW  - Business tools
KW  - Business management
KW  - Business planning
ER  -