Kotter, John P. <br/><br/>
The heart of change: real-life stories of how people change their organizations 

 - 1st 
 -  Harvard Business School Press,  2002 
 - 190p. 
<br/><br/><label>ISBN: </label>1578512549 9781578512546 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Change management<br/>Organisational change<br/>Business process reengineering