TY  - BOOK
AU  - Kotter, John P.
AU  - Cohen, Dan S.
TI  - The heart of change: real-life stories of how people change their organizations
SN  - 1578512549
PY  - 2002///
PB  - Harvard Business School Press
KW  - Change management
KW  - Organisational change
KW  - Business process reengineering
ER  -