TY  - BOOK
AU  - Lipsky,Michael
TI  - Street-level bureaucracy: dilemmas of the individual in public services 
SN  - 9780871545442 (alk. paper)
PY  - 2010///
CY  - New York
PB  - Russell Sage Foundation
KW  - Social workers
KW  - Social policy
N1  - Includes bibliographical references and index; The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy
ER  -