TY  - BOOK
ED  - NHS Executive
ED  - Great Britain: Department of Health
TI  - Complaints: listening... acting... improving: guidance on implementation of the NHS complaints procedure
U1  - 362.1068 NAT 
PY  - 1996///
CY  - London
PB  - Department of Health
KW  - Health Services
KW  - Clinical Governance
KW  - Healthcare Management
N1  - Gratis; D20; Refer NHS Exec (headquarters) Letter Dated February 1996; Red; N10; M05; Refer El(96)19; Gratis;D20;DHA;Refer NHS Exec (headquarters) Letter Dated February 1996;Red;N10;M05;Refer El(96)19
N2  - DHA
ER  -