TY  - BOOK
AU  - Pilbeam, Sarah
TI  - OCR customer service NVQ level 2
SN  - 9781444151503
U1  - 658.812 PIL 
PY  - 2012///
CY  - 
PB  - Hodder Education
KW  - Management
KW  - Marketing
KW  - Customer Service
N1  - QCF
ER  -