Evenson, Renee <br/><br/>
Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results 

 -  Amacom,  2012 
<br/><br/> Customer Care 
<br/><br/><label>ISBN: </label>9780814420324 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Marketing<br/>Customer Service
<br/><br/><label>Dewey Class. No.: </label>658.812 EVE