TY  - BOOK
AU  - Kouzes, James
TI  - Encouraging the heart: a leaders guide to rewarding and recognizing others
SN  - 9780787964634
U1  - 658.314 KOU 
PY  - 2003///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Management
KW  - Human Resource Management
KW  - Conflict Management
KW  - Motivation
ER  -