TY  - BOOK
AU  - Jeston, John
TI  - Business process management
SN  - 9780415641760
U1  - 658.5 JES 
PY  - 2014///
CY  - London
PB  - Routledge
KW  - Management
KW  - Operations Management
N1  - Business Planning; Workflow; Reengineering
ER  -