Benjamin, S. F. <br/><br/>
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities 

 - Maidenhead :  McGraw-Hill,  2008 
<br/><br/> Communication  Communication skills  Assertiveness  Difficult situations  Leadership  Conversation 
<br/><br/><label>ISBN: </label>0071493042 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication
<br/><br/><label>Dewey Class. No.: </label>302.2 BEN