TY - BOOK AU - Stein-Parbury, J. TI - Patient and person : interpersonal skills in nursing SN - 0729541584 U1 - 302.4 STE PY - 2014/// CY - London PB - Churchill Livingstone KW - Communication N1 - Interpersonal communication; Communication skills; Nurse-patient relations; Nurse; Therapeutic relationships; Listening; Empathy; Professionalism; Culture; Aggression ER -