TY - BOOK AU - Van Servellen, Gwen Marram TI - Communication skills for the health care professional : concepts, practice, and evidence SN - 9780763755577 U1 - 153.6 VAN;W 21 PY - 2009/// CY - Sudbury, Mass. PB - Jones and Bartlett Publishers KW - Interpersonal Skills N1 - Interpersonal communication; Communicating with patients; Principles of communication; Patient-provider communication ER -