TY  - BOOK
AU  - Bourne, Mike
AU  - Bourne, Pippa
TI  - Balanced scorecard
T2  - Instant manager : taking control of work and life
SN  - 9780340946497
U1  - 658.4 BOU 
PY  - 2007///
CY  - London
PB  - Hodder Arnold
KW  - Management
N1  - Strategic planning; Industrial productivity; Performance; Organisational effectiveness; Quality
ER  -