TY  - BOOK
AU  - Hadfield, Sue
AU  - Hasson, Gill
TI  - How to be assertive in any situation
SN  - 9780273738497
U1  - 158.1 HAD 
PY  - 2010///
CY  - Harlow
PB  - Prentice Hall Life
KW  - Personal Improvement
N1  - Assertiveness (Psychology); Interpersonal communication; Interpersonal relations
ER  -