TY  - BOOK
AU  - Hunnebeck, Lou
AU  - Rudd, Colin
AU  - Lacy, Shirley
AU  - Hanna, Ashley
AU  - Lloyd, Vernon
TI  - ITIL service design
SN  - 0113313055
U1  - 658 AXE 
PY  - 2011///
CY  - London
PB  - TSO
N1  - Computer industry-Customer services-Management; Electronic office machine industry-Customer services-Management; Service design; 2nd ed. / [Lou Hunnebeck, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor]; ""Best Management Practice.""; ""2011 ed.""; New ed. of: Service design / Vernon Lloyd, Colin Rudd, 2007; "9780113313051 (pbk.);Service design;2nd ed. / [Lou Hunnebeck, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].;""Best Management Practice."";""2011 ed."";New ed. of: Service design / Vernon Lloyd, Colin Rudd, 2007.;Includes bibliographical references and index."
N2  - Includes bibliographical references and index."
ER  -