TY  - BOOK
AU  - Lloyd, Vernon
AU  - Wheeldon, David
AU  - Lacy, Shirley
AU  - Hanna, Ashley
TI  - ITIL continual service improvement
SN  - 011331308X
U1  - 658 AXE 
PY  - 2011///
CY  - London
PB  - TSO
N1  - Computer industry-Customer services-Management; Electronic office machine industry-Customer services-Management; Continual service improvement; 2nd ed. / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor]; ""Best Management Practice.""; ""2011 ed.""; New ed. of: Continual service improvement, 2007; "9780113313082 (pbk.);Continual service improvement;2nd ed. / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].;""Best Management Practice."";""2011 ed."";New ed. of: Continual service improvement, 2007.;Includes bibliographical references and index."
N2  - Includes bibliographical references and index."
ER  -