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Crucial accountability : tools for resolving violated expectations, broken commitments and bad behavior by
Edition: 2nd
Publication details: Maidenhead : McGraw-Hill 2013
Availability: Items available for loan: Mersey and West Lancashire NHS Library (St Helens and Knowsley) (1)Class number: 658.45 PAT.
Crucial influence : leadership skills to create lasting behavior change. Joseph Grenny, Kerry Patterson, David Maxfield et al. by
Edition: Third edition
Publication details: New York: McGraw Hill, 2023
Availability: Not available: Lancashire Teaching Hospitals NHS Foundation Trust - Preston Library: Issued (1).
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