000			02247nam a22004694 4500
001			9780470549032
005			20250120140838.0
006			m |o d |
007			cr unu||||||||
007			tz
008			250109s2009||||||||||||s|||||||||||eng||
020			_a9780470549032
040			_aMnSpTMCL
072		7	_aBUS085000 _2bisacsh/2022
072		7	_aBUS041000 _2bisacsh/2022
072		7	_aBUS000000 _2bisacsh/2022
072		7	_aBUS103000 _2bisacsh/2022
100	1		_aLangley, Gerald J. _4aut
700	1		_aMoen, Ronald D.
700	1		_aNolan, Kevin M.
700	1		_aNolan, Thomas W.
700	1		_aNorman, Clifford L.
700	1		_aProvost, Lloyd P.
245	1	4	_aThe Improvement Guide _h[electronic resource] : _bA Practical Approach to Enhancing Organizational Performance / _cGerald J. Langley; Ronald D. Moen; Kevin M. Nolan; Thomas W. Nolan; Clifford L. Norman; Lloyd P. Provost.
260			_a[S.l.]: _bWiley, _c2009.
300			_a512 p.
500			_aElectronic book.
520			_aThis new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
533			_aElectronic reproduction. _b[S.l.] _cWiley, _d2009 _nAvailable via World Wide Web.
650		7	_aOrganizational Behavior
650		7	_aManagement
650		7	_aBUSINESS & ECONOMICS
650		7	_aOrganizational Development
655		0	_aElectronic books.
710	2		_acloudLibrary
776	1		_z9780470192412
856			_u#gotoholdings _yAccess via Cloud Library
942			_cCLOUDLIB
997			_aCloudLibrary
999			_c102645 _d102645