| 000 | 00681cam a2200241 4500 | ||
|---|---|---|---|
| 001 | 9781292064468 | ||
| 008 | 210122t2020 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781292064468 | ||
| 041 | _aeng | ||
| 080 | _a658 | ||
| 100 | _aJohnston, Robert [1953-] | ||
| 245 | 0 | _aService operations management : improving service delivery. | |
| 250 | _aFifth edition | ||
| 260 |
_aUpper Saddle River : _bPearson _c2020 |
||
| 300 | _a1 volume ; 27 cm (pbk) | ||
| 690 | _aCustomer services-Management | ||
| 690 | _aService industries-Management | ||
| 700 | _aShulver, Michael | ||
| 700 | _aSlack, Nigel | ||
| 700 | _aClark, Graham [1949-] | ||
| 942 | _cBKSTD | ||
| 999 |
_c13695 _d13695 |
||