| 000 | 00749cam a2200229 4500 | ||
|---|---|---|---|
| 001 | 9781118662670 | ||
| 008 | 210310t2013 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781118662670 | ||
| 041 | _aeng | ||
| 080 | _a658.812 | ||
| 100 | _aBlunt, Carolyn [1976-] | ||
| 245 | 0 | _aDelivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation | |
| 260 |
_aChichester : _bJohn Wiley & Sons _c[2013] |
||
| 300 | _axii, 238 pages : illustrations ; 24 cm (hbk) | ||
| 650 | _aManagement | ||
| 690 | _aCustomer services | ||
| 690 | _aConsumer satisfaction | ||
| 690 | _aCustomer relations-Management | ||
| 700 | _aHill-Wilson, Martin [1954-] | ||
| 942 | _cBKSTD | ||
| 999 |
_c14431 _d14431 |
||