| 000 | 00394cam a2200133 4500 | ||
|---|---|---|---|
| 001 | 9780470047460 | ||
| 008 | 111230t2007 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780470047460 | ||
| 080 | _a658.51 | ||
| 100 | _aSmith, Ralph F | ||
| 245 | 0 | _aBusiness process management and the balanced scorecard: using processes as strategic drivers | |
| 260 |
_aChichester : _bJohn Wiley _c2007 |
||
| 942 | _cBKSTD | ||
| 999 |
_c2086 _d2086 |
||