000			00514cam a2200169 4500
001			9780071801966
008			130321t2013 xxu||||| |||| 00| 0 eng d
020			_a9780071801966
100			_aDinkin, S.P
245		4	_aThe exchange strategy for managing conflict in health care: how to defuse emotions and create solutions when the stakes are high
260			_aMaidenhead : _bMcGraw-Hill _c2013
650			_aManagement, General
700			_aFilner, B.
700			_aet al
942			_cBKSTD
999			_c30352 _d30352