000 00398cam a2200145 4500
001 1560525908
008 040121t2001 xxu||||| |||| 00| 0 eng d
020 _a1560525908
100 _aBonet, D.
245 4 _aThe Business of listening: a practical guide to effective listening. 3rd ed.
250 _a3
260 _aMelno Park, CA :
_bCrisp Publications
_c2001
942 _cBKSTD
999 _c32652
_d32652