000 00420cam a2200145 4500
001 9780814417119
008 120628t2011 xxu||||| |||| 00| 0 eng d
020 _a9780814417119
100 _aShearouse, S.H.
245 0 _aConflict 101: a manager's guide to resolving problems so everyone can get back to work
260 _aNew York :
_bAmacom
_c2011
650 _aManagement, General
942 _cBKSTD
999 _c36716
_d36716