| 000 | 00598nam a2200205 a 4500 | ||
|---|---|---|---|
| 008 | 090401t2011 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780113313068 | ||
| 099 | _a004.0688 RAN | ||
| 100 | 1 | _aRance, Stuart. | |
| 245 | 1 | 0 |
_aITIL service transition / _cby Stuart Rance. |
| 250 | _a2nd ed. | ||
| 300 |
_axii, 347 p. : _bill. ; _c28 cm. |
||
| 500 | _a"2011 ed.". | ||
| 650 | 0 |
_aComputer service industry _xManagement. |
|
| 650 | 0 | _aSupport services (Management) | |
| 650 | 0 |
_aOrganizational change _xManagement. |
|
| 907 |
_a.b13712457 _blsl _cn |
||
| 942 | _cBKSTD | ||
| 998 |
_c123976 _d123976 |
||
| 999 |
_c59336 _d59336 |
||