000 00491nam a2200169 a 4500
008 090401t2015 xxu||||| |||| 00| 0 eng d
020 _a9781259252945
099 1 _a658.812 LUC
100 1 _aLucas, Robert W.
245 1 0 _aCustomer service :
_bskills for success /
_cRobert W. Lucas.
250 _a6th ed.
300 _axxv, [1], 436 p. :
_bcolour illustrations ;
_c28 cm.
650 0 _aCustomer relations
907 _a.b14017891
_blma
_cn
942 _cBKSTD
998 _c124486
_d124486
999 _c59865
_d59865