000 | 00491nam a2200169 a 4500 | ||
---|---|---|---|
008 | 090401t2015 xxu||||| |||| 00| 0 eng d | ||
020 | _a9781259252945 | ||
099 | 1 | _a658.812 LUC | |
100 | 1 | _aLucas, Robert W. | |
245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
250 | _a6th ed. | ||
300 |
_axxv, [1], 436 p. : _bcolour illustrations ; _c28 cm. |
||
650 | 0 | _aCustomer relations | |
907 |
_a.b14017891 _blma _cn |
||
942 | _cBKSTD | ||
998 |
_c124486 _d124486 |
||
999 |
_c59865 _d59865 |