000 00512cam a2200193 4500
008 160128t2004\\\\xx |||||\||||\00|\0\eng\d
020 _a0750660856
020 _a9780750660853
035 _a4030287
100 _aClark, Moira
245 _aBusiness success through service excellence
250 _a1st
260 _aOxford:
_bElsevier/Butterworth Heineman,
_c2004
650 _aBusiness tools
650 _aBusiness management
650 _aBusiness planning
700 _aBaker, Susan
942 _cBKSTD
999 _c71672
_d71672