000			01505cam a2200289 a 4500
001			990172541050107026
003			UkOxU
005			20240229152847.0
008			100202s2010 nyu b 001 0 eng
010			_a2010003955
020			_a9780871545442 (alk. paper)
035			_a(UkOxU)017254105
035			_a(UkOxU)017254105BIB01
035			_a16079617
040			_aDLC
060			_aWA 100 LIP
100	1		_aLipsky, Michael.
245	1	0	_aStreet-level bureaucracy : _bdilemmas of the individual in public services / _cMichael Lipsky.
250			_aUpdated ed.
260			_aNew York : _bRussell Sage Foundation, _c2010.
300			_axxiii, 275 p. ; _c23 cm.
504			_aIncludes bibliographical references and index.
505	0		_aThe critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.
650		0	_aSocial workers.
650		0	_aSocial policy.
999			_c79353 _d79353